1.1. All Gift Card purchases are non-refundable and cannot be exchanged for cash, except where required by applicable law.
1.2. Gift Cards have no cash value and cannot be redeemed for cash, transferred for monetary compensation, or exchanged for other products or services.
1.3. Expired Gift Cards cannot be refunded, extended, reactivated, or replaced.
2.1. Cancellation by the Customer: If a holiday package booking paid for fully or partially using a Travel Junky Gift Card is cancelled by the customer, the Gift Card value used for the booking will not be refunded, reinstated, or reissued as a new Gift Card or travel credit.
2.2. Any amount paid through other accepted payment methods will be refunded, if applicable, in accordance with Travel Junky’s standard booking cancellation policy and the applicable supplier cancellation terms.
2.3. Cancellation by Travel Junky: If Travel Junky cancels a confirmed booking, the full Gift Card value applied to that booking will be reissued as a new Gift Card, valid for 12 months from the date of reissue.
2.4. Any additional amount paid through other payment methods will be handled in accordance with the applicable booking terms and cancellation policy.
3.1. If a booking made using a Gift Card is amended and the revised booking value is lower than the Gift Card value applied, the difference will be forfeited.
3.2. Any unused Gift Card balance resulting from a booking change or a booking value lower than the Gift Card value cannot be refunded, carried forward, or converted into cash or travel credit.
3.3. If the revised booking value exceeds the Gift Card value, the customer must pay the difference using an accepted payment method, subject to availability and applicable booking terms.
4.1. If a payment is deducted but the Gift Card order is not confirmed, Travel Junky will verify the transaction with the payment gateway. If the payment is successful, the Gift Card will be issued accordingly.
4.2. If the payment fails, the amount will be reversed by the bank or payment provider, usually within 5–7 working days, subject to the provider’s processing timelines.
4.3. If the amount is not reversed within the expected period, the customer may contact Travel Junky customer support with the relevant transaction details.
5.1. Travel Junky reserves the right to cancel, suspend, or refuse to honour a Gift Card purchased through fraudulent means, unauthorised payment methods, disputed or charged-back transactions, or in violation of these terms.
5.2. If a booking has been made using a Gift Card obtained fraudulently or in breach of these terms, Travel Junky reserves the right to cancel the booking or seek recovery of the applicable amount, subject to applicable law.
For assistance regarding Gift Card purchases, booking cancellations, payment reversals, or related queries, please contact Travel Junky customer support.
Phone: +91-9871597736
Email: [email protected]
Grievance Officer:
Phone/WhatsApp: +91-9899928979
Hours: 9:00 AM to 7:00 PM, Monday to Saturday
Travel Junky aims to respond to grievances within 72 hours.